FAQ
Ordering, shipping & rosary care
Frequently asked questions
What happens after I submit a request?
Ready-to-ship rosaries to Canada are paid by Interac e-Transfer on the listing. USA orders pay by card. HST (13%) and shipping are added before you pay.
Custom rosaries and pins still start with a request. I confirm the details, then payment is by Interac e-Transfer in Canada, or by card after I confirm the total for the USA.
If I love a design, can you remake it?
Once a design sells, it may not be recreated unless the same materials are available. If a strand is gone, that colour comes off the current bead list.
How long does a custom order take?
Custom orders take a minimum of 1–2 weeks to process.
Where do you ship, and what does shipping cost?
I ship to Canada and the USA. Shipping is $20 to Canada and $30 to the USA. Timing is confirmed when I reply to your request.
How do I pay, and when is a quote approved?
Ready-to-ship pieces to Canada are paid by Interac e-Transfer. Ready-to-ship pieces to the USA are paid by card on the listing. The total includes 13% HST plus $20 shipping to Canada or $30 to the USA. Custom rosaries and pins are paid after I confirm the details — Interac e-Transfer in Canada, or card for the USA.
How quickly do you reply?
I reply at the email you leave on the request form, or by Instagram DM if you message @heavenlyrosaries. Check your inbox and spam if you don’t see it. I do not publish a guaranteed response time.
What if someone else requests the same one-of-a-kind rosary first?
Each ready-to-ship listing is a single handmade rosary. Starting checkout holds it. Canada orders are held for e-Transfer; USA orders are held while you pay by card. If it has already sold, I can help with a custom piece in that spirit.
Can I cancel a custom order?
Please review your selections before submitting. Personalized pieces cannot be cancelled or changed once production has begun. See the refund policy below.
How are custom photos handled?
If you request a photo pendant or locket, send the photograph after I confirm the piece. I use it to make your rosary or pin. See the privacy page for how request details are used.
How should I care for a rosary or pin?
These are delicate handmade keepsakes. Handle gently and keep away from water, perfumes, lotions, and harsh chemicals. If using on a baby’s clothing or accessories, always supervise and remove before sleep. This is a decorative keepsake and is not a toy.
Our products are considered costume jewelry, as they are not made from real gold or precious metals. Over time, natural tarnishing or fading may occur. Heavenly Rosaries is not responsible for tarnishing, fading, or changes in appearance due to normal use or exposure.
Return policy
Refund Policy
Due to the handmade and personalized nature of our pieces, all sales are final and we do not offer refunds, returns, or exchanges.
Each piece is carefully inspected before leaving our studio to ensure it meets our quality standards. For custom orders, please review all selections and details carefully before submitting your order, as personalized pieces cannot be cancelled or changed once production has begun.
If your order arrives damaged or there is an issue with your piece, please contact us within 48 hours of delivery with photos, and we will be happy to review the matter and determine the appropriate resolution.